As a practice who puts a much higher value on the safety of our staff and patients, no doubt we’ll be digging into our pockets as partners to find an alternative solution. ‘The NHS may not be able to afford outstanding IT, but it should at least be functional and safe. ‘On the back of recent horrendous levels of systems failures it’s yet another way that life as a GP is becoming unsafe and intolerable. ‘I’ve seen it used several times, for example, if patient collapses so need to do CPR, or if patient aggressive and threatening staff member.’ĭr Lis Galloway, a GP partner in Surrey, said: ‘The decision by EMIS to remove the panic button due to technical issues is just another reflection of how inadequate NHS funded primary care IT is. As a rural practice, emergency service back up is likely to be post event information gathering only, and with a practice staffed by mainly older ladies, we are vulnerable anyway. She said: ‘I’m not sure how this aligns with the NHS zero tolerance policy. This will remain until the functionality is removed.’ĭr Emma Watts, a GP partner in Guildford, told Pulse that the panic button is being removed at a time that patient aggression is the highest she has ever seen.
‘Whilst the panic button is still currently available in EMIS Web, the Service Status on EMIS Now advises that users consider putting a local plan in place for emergency situations.
Panic button system for hospital software#
‘We recommend that practices consider alternative arrangements and there are a number of specialist providers who provide both hardware and software solutions for emergency scenarios. We will provide further updates when a date and release version is confirmed. ‘We expect to begin removing the panic button functionality from EMIS Web in June 2023. But EMIS said that they had been made aware that certain local network configurations ‘prevent the panic button functionality from operating as designed’ and that following an internal investigation and ‘in-depth technology review,’ a decision was made to remove it for all customers from June.Īn EMIS spokesperson said: ‘This decision has not been taken lightly, however, the underlying third-party technology that supports the solution is no longer reliable, and we cannot guarantee its functionality, in part due to individual network settings and ways of working.
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