Refund ReasonsWhen viewing refunds, you can look at details of what players had to say when they requested a refund.
So you are likely to see higher rates following a discount where sales of the game may have dropped back to lower levels but some number of the players that purchased during the sale are seeking refunds. The week view may be quite volatile, especially in the weeks following the launch of your game and after discounts. The reasons that players indicate then are useful for understanding some of the factors that might go into the refund rate your game has. Refund rates can vary considerably from game to game depending on that game's history, launch, price, player expectations, and many other factors. DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Refund RateThe refund rate is simply the number of units returned in a given period divided by the number of units purchased in that period. The data provided is made up of general refund numbers and a rate, as well as reasons that players have specified when seeking a refund. Stats ExplainedYou can select between recent week/month/lifetime to see various views of your refund activity. Under the "Links" section to the right of the package page, click "Refund Data".Select a specific package that you wish to view refund data for.Visit the Sales & Activations Reports website here:.You can use this information to help figure out if there is particular work you can do on your game to address bugs, balance gameplay, or better set player expectations ahead of time.įor the Steam refund policy details, please see Accessing Your Game's Refund Stats Within the Steam Sales & Activations Reports website, you can find stats on the refunds of your game, including the notes that players provide when they request a refund. Setup instructions for the VR arcade model
STEAM REFUND POLICY PC
Setup instructions for the PC Café model (incl. PC Café Requirements and Sign Up Instructions Steamworks Virtual Conference: Steam Deck Steamworks API Example Application (SpaceWar)ĭistributing Open Source Applications on Steamĭeveloping for Steam Deck without a Dev-Kit Sales Landing Page Editor - Minimum Requirements Steam Input Gamepad Emulation - Best PracticesĮvents and Announcements Visibility Stats Reporting User Permission: Receive Steamworks CommunicationĬreating Bundles Across Multiple Developers/Publishersīroadcasting a Game Demo to the Steam Storeīroadcast Moderation and Adding Moderators
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